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Privacy policy

Clariteens operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a safe and delightful shopping experience (the “Services”). Clariteens is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By using or accessing any part of our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means data that identifies or can reasonably be linked to you. It does not include anonymized or aggregated information. Depending on how you use our Services, we may collect the following:

  • Contact details: Name, billing address, shipping address, email, and phone number.

  • Financial information: UPI, credit/debit card details, payment method, and transaction details (processed securely via Shopify, Razorpay, or PayU).

  • Account information: Login credentials, preferences, and saved settings.

  • Order and transaction data: Products viewed, purchased, exchanged, or returned.

  • Communication details: Messages, feedback, and support queries.

  • Device and usage data: Browser type, IP address, device identifiers, and how you interact with our store.

2. How We Collect Information

We may collect information from:

  • Direct interactions: When you place an order, contact us, or create an account.

  • Automatic collection: Through cookies, analytics, and Shopify integrations.

  • Service providers: Payment gateways, shipping partners, and marketing platforms.

  • Third parties: When you engage with our ads, social media, or affiliates.

3. How We Use Your Information

We use your information to:

  • Provide and improve Services: Process orders, payments, shipping, returns, and customer support.

  • Personalize your experience: Recommend products and tailor content.

  • Communicate with you: Send order updates, support responses, and essential notifications.

  • Marketing and advertising: Share offers or updates via email, SMS, or ads (you can opt out anytime).

  • Security and fraud prevention: Detect and prevent fraudulent or unauthorized activity.

  • Legal compliance: Meet applicable legal or tax obligations under Indian law.

4. How We Disclose Information

We may share your personal data with:

  • Shopify, our eCommerce platform.

  • Payment partners such as Razorpay and PayU.

  • Courier partners like Bluedart, DTDC, Delhivery, XpressBees, EcomExpress, and Shadowfax.

  • Marketing and analytics partners (Google, Meta, etc.) to help us improve your experience.

  • Legal authorities when required by law.

We do not sell your personal information.

5. Relationship with Shopify

Our Services are hosted by Shopify, which processes your information to help operate our store. Shopify may transfer and process your data internationally.
To learn more about how Shopify uses your information, visit the Shopify Privacy Policy.

6. Third-Party Links

Our website may include links to third-party sites (for example, social media or brand collaborations). We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before sharing any information.

7. Children’s Data

Clariteens products are designed for kids and teens, but our website is intended for parents or guardians. We do not knowingly collect personal data from children under 18. If you believe your child has shared data with us, please contact us at contact@clariteens.com, and we will delete it promptly.

8. Data Security and Retention

We take reasonable precautions to protect your data. However, no online transmission is completely secure. We retain personal information only as long as necessary to:

  • Fulfill your order,

  • Comply with legal or tax obligations, and

  • Resolve any disputes.

9. Your Rights and Choices

You may:

  • Request access, correction, or deletion of your personal information.

  • Opt out of marketing communications using the unsubscribe link in emails.

  • Contact us for any data-related inquiries at contact@clariteens.com.

We will verify all such requests in accordance with applicable laws.

10. International Data Transfers

Your data may be processed and stored outside India, including by Shopify or other service providers. We ensure adequate protection of your data as required by law.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised “Last Updated” date. Please check this page periodically for updates.

12. Contact Us

If you have any questions, requests, or complaints about our privacy practices, please reach us at:

Clariteens Pvt. Ltd.
Plot No. 779, Sector 82, JLPL Industrial Area,
Mohali, Punjab, India – 160055
📧 Email: contact@clariteens.com
📞 Phone/WhatsApp: +91 7743072827
🕒 Support Hours: Monday – Saturday, 10 AM – 6 PM

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